Voice Training increases your sales and customer retention in a down economy!
My goal is to be at my peak performance every day, especially in a down economy. I believe, that even in our information technology age, business success boils down to excellent communication skills and voice training and voice coaching are the doors to developing those skills.
My experience as a professional voice coach has shown me over and over again world wide that the employee who communicates with a voice that sounds engaging, professional, trustworthy, confident, knowledgeable and caring, has the competitive edge in the market place.
Voice Coach with a very bad cold forges on! How!
I know many of you have had to deliver a speech when the stakes were high. And for whatever reason, you got a flu bug, bad cold or sinus condition. To top it off, you couldn’t cancel. This can be a terrifying!
Well! A couple of weeks ago, I was scheduled to give a 2 day voice training workshop in the Midwest and two days before I get the worst cold and sinus condition I have had in years. You know, blowing your nose, coughing, ears all plugged up, a tickle in the throat and the beginnings of a hacking cough. People, were excited about voice training workshop and traveling from all over the Midwest. There was no way to cancel. I needed to get on a plane, travel through airports, stay in an air-conditioned hotel with windows that can’t be opened, (no fresh air), give the workshop and get back home. Exhausted at the prospect, I thought, lucky, I asked for a lapel mike!
Did Voice Coaching really help them make more money?
Yesterday I received a call from a skeptical sales manager, named John, who had read my "Can Voice Coaching Increase Your Sales?" blog entry.
He said, in a sarcastic and monotone voice, "Those robotic sales agents that you talked about who had a high school education; how are they doing? You said you believed that your voice coaching and speaking skills for success programs would increase their sales 3%. Well did it? In this global economic down turn, I have my doubts…I couldn’t resist calling your toll free number to find out?"
"Thank you for calling", I said in a very confident, engaging and well articulated voice. "I have Good News to report"… "Great", he said again in his flat, monotone voice. I was hoping he was noticing the contrast in our voices.
Can Voice and Speech Coaching help an English as a Second Language speaker?
In the Voice Power Studios weekly free voice training analyses, I am often asked for accent modification help by business professionals who are highly educated and highly qualified for their jobs, but due to their foreign accents find that their co workers cannot easily understand them.
These frustrated English and a second language speakers tell me that they are speaking with correct grammar and many of them have tried to communicate more clearly by speaking slower. And this is a good idea; however speaking too slowly and deliberately can give the impression of not having a clear, accurate and powerful response and/or not knowing the English language very well. In addition if you use a lot of filler words like (ah) or (uhm) you will definitely lose the attention of your listener who may be an important client, your boss, or the CEO of the company.
Leadership, Charisma and Power!
Charisma: A special charm or allure that inspires allegiance or devotion.
Leadership: The ability to guide others.
Power: The ability to act or do with great influence, force or authority.(1)