EXECUTIVE SPEAKING SKILLS

Your Phone Voice Tune-Up!

Our "Phone Voice Tune-Up" workshop is designed to give your Customer Service Staff, Telesales Reps. and Telemarketers the cutting edge advantage over your competitors.

Also available for large customer service meetings and conferences: Informative and Motivational Seminars on “Your Voice Via the Telephone”

What makes your telephone sales staff star performers?

What makes a positive customer contact every time the phone rings?

Answer - A positive, professional, sincere, friendly tone of voice!

Your Voice is an essential ingredient of a successful telephone persona. Your voice maybe the most interesting and enthusiastic voice your customer hears all day.

Sandra helps you to make your telephone communication consistently friendly, efficient, professional and productive by teaching your voice to convey confidence, credibility, self-assurance, persuasiveness and trustworthiness.

This group workshop focuses on using your business speaking voice to instantly connect with your customer. We will focus on:

• Enunciation
• Breath Control
• Projection
• Rate of Speech, Phrasing
• Volume Control
• Erasing Non words
• Inflection and Speech Melody
• Positive Word Choices for Business
• Telephone Etiquette
• Language that Sells
• Performance techniques

VPS Phone Voice Tune-Up is offered in two formats:

1) On-site, customized workshop, maximum of 20,
2) Six-week, 1.5 hrs.per week, Tele-workshop by phone, maximum of 7.

VPS Phone Voice Tune-Up includes practice exercises, individual feedback, Vocal Basics Manual, and “Your Voice is Power” practice CDs. Enrollment by needs assessment

Testimonial:

"Sandra's energy, humor and commitment to providing excellent customer service is evident. She helped to raise the awareness of our associates of the power of the voice to raise the success of a call and gave tangible techniques to do that." - Lisa Dettweiler, Vice President, Comcast,

For more information, please contact Voice Power Studios at sandram@voicepowerstudios or by phone at 1-877-273-2455 or 1-505-466-6500.